Help Center & FAQ - RecruitGem AI | Support & Assistance

Getting Started

Learn the basics to get started with RecruitGem AI

Billing & Credits

Information about pricing, credits, and payments

Candidate Management

Manage candidate profiles and track their progress

Security & Data

Your data security and privacy

Troubleshooting

Common issues and how to fix them

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Getting Started Billing & Credits Candidate Management Security & Data Troubleshooting

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Email: info@alovalabs.in

Typical response time: 24 hours

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Help Center

Getting Started

How do I create my first job opening?

How do I add candidates?

How do I schedule an interview?

How are credits deducted?

Billing & Credits

How does the pricing model work?

What exactly is a 'credit'?

What happens if I run out of credits?

How are payments processed?

Do you charge GST/VAT?

Candidate Management

What do the different candidate statuses mean?

How do I track candidate progress?

How do I download candidate reports?

Can I upload resumes?

Can I export candidate data?

Security & Data

Where is candidate data stored?

What happens to my data if I delete a candidate?

Can I download my data?

Who can access my account?

Is RecruitGem GDPR compliant?

Troubleshooting

Interview link is not working

Candidate can't access camera or microphone

Not receiving email notifications

Credits not reflecting after purchase

Interview report is taking too long to generate

How is the interview video captured?

Quick Navigation

Still need help?